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Cloud Contact Center

What is Cloud PBX?

What?

A cloud contact center is an online service that provides inbound and outbound telephone connectivity to agents through the internet. Agents would typically use a cloud contact center to receive incoming and place outgoing calls from their desktop

1

How does it Work?

How?

A cloud contact center handles all customer communication, including inbound and outbound calls, chatbot and text messages, social media, and video communications over an internet connection. Contact center providers handle all the technical setup, equipment, and maintenance.

2

Why use VishTech?

Why?

The cloud-based contact center industry is expected to grow by a compounded annual growth rate of 26% through 2027. But as the industry grows, choosing between providers is harder. At VishTech we gurantee 100% uptime and smart dashboard for you to control your system.

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Global clients around the world

20+

Active Clients

90%

Customer satisfaction

500K

Minutes Used

30+

Cloud call center designed

Case studies

Why We’re Better.

Setup

Affordable, out-of-the-box installation that can work with existing devices

Scalability

Near-infinite scalability; can add new lines in a few clicks

Reliability

Enterprise-level reliability with excellent uptime and speed improvements through software upgrades

Improvements

Ever-expanding set of key features using developing technologies like AI and predictive analytics

Cost

High upfront costs and additional ongoing costs for system maintenance

Feature & Benefits

We offer feature with your requirements in the mind

No need to buy, maintain, or upgrade hardware

As our contact center Solutions are cloud based hence you don’t need to invest in any hardware and no need to spend on its maintenance and up gradation in future. Whether you are using an Outbound or inbound contact center you can save lots of costs if you use VishTech cloud contact center.

Pay only for what you use each month

We offer an attractive billing model for you in which you have to pay only for that much which you use. You can also scale up or down the services as and when needed which saves you from paying for extra staff. If you need to scale up during peak season you can easily increase agent/employee seats as and when required.

Automatic software updates at least twice yearly

VishTech hosted cloud contact center Solutions are upgraded regularly and automatically and involves no cost for you. When you use VishTech's cloud contact center Solutions we let you focus just on your business while we focus on your software and Solutions.

Easily Support Mutiple Contact Center

With VishTech services and Solutions you can get the most productive and cost effective employee arrangement for your business. Our virtual and cloud based contact center Solutions supports employees at home, employees at any location worldwide.

How Cloud-Based Contact Centers Improve Customer Experience

Make your life easier by choosing VishTech.

Before transitioning to the cloud
Customer communications are siloed across different departments and teams

Customers are limited to using a few fractured channels

Call analytics data is reduced to single, incomplete data points

Callers spend a large part of their time on hold, waiting for the next available agent

Agent performance is difficult to measure, analyze, and improve

After transitioning to the cloud
Agents have access to all customer communications in a single integrated platform

Customers can reach out using their preferred channel, like calls, emails, text messaging, chatbots, and more

Deep analytics across all calls are readily available and easy to access

Calls are routed smartly with less hold time and modern alternatives like automatic callback

Agents receive better feedback and training based on real-time analytics and monitoring

Have a project in mind? Let's connect

We are always ready to build world-class projects and solutions for you from the ground up.

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