Cloud Contact Center
What is Cloud PBX?
What?
A cloud contact center is an online service that provides inbound and outbound telephone connectivity to agents through the internet. Agents would typically use a cloud contact center to receive incoming and place outgoing calls from their desktop
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How does it Work?
How?
A cloud contact center handles all customer communication, including inbound and outbound calls, chatbot and text messages, social media, and video communications over an internet connection. Contact center providers handle all the technical setup, equipment, and maintenance.
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Why use VishTech?
Why?
The cloud-based contact center industry is expected to grow by a compounded annual growth rate of 26% through 2027. But as the industry grows, choosing between providers is harder. At VishTech we gurantee 100% uptime and smart dashboard for you to control your system.
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Global clients around the world
20+
Active Clients
90%
Customer satisfaction
500K
Minutes Used
30+
Cloud call center designed
Case studies
Why We’re
Better.
Setup
Affordable, out-of-the-box installation that can work with existing devices
Scalability
Near-infinite scalability; can add new lines in a few clicks
Reliability
Enterprise-level reliability with excellent uptime and speed improvements through software upgrades
Improvements
Ever-expanding set of key features using developing technologies like AI and predictive analytics
Cost
High upfront costs and additional ongoing costs for system maintenance
Feature & Benefits
We offer feature with your requirements in the mind
No need to buy, maintain, or upgrade hardware
As our contact center Solutions are cloud based hence you don’t need to invest in any hardware and no need to spend on its maintenance and up gradation in future. Whether you are using an Outbound or inbound contact center you can save lots of costs if you use VishTech cloud contact center.
Pay only for what you use each month
We offer an attractive billing model for you in which you have to pay only for that much which you use. You can also scale up or down the services as and when needed which saves you from paying for extra staff. If you need to scale up during peak season you can easily increase agent/employee seats as and when required.
Automatic software updates at least twice yearly
VishTech hosted cloud contact center Solutions are upgraded regularly and automatically and involves no cost for you. When you use VishTech’s cloud contact center Solutions we let you focus just on your business while we focus on your software and Solutions.
Easily Support Mutiple Contact Center
With VishTech services and Solutions you can get the most productive and cost effective employee arrangement for your business. Our virtual and cloud based contact center Solutions supports employees at home, employees at any location worldwide.
How Cloud-Based Contact Centers Improve Customer Experience
Make your life easier by choosing VishTech.
Before transitioning to the cloud
Customer communications are siloed across different departments and teams
Customers are limited to using a few fractured channels
Call analytics data is reduced to single, incomplete data points
Callers spend a large part of their time on hold, waiting for the next available agent
Agent performance is difficult to measure, analyze, and improve
After transitioning to the cloud
Agents have access to all customer communications in a single integrated platform
Customers can reach out using their preferred channel, like calls, emails, text messaging, chatbots, and more
Deep analytics across all calls are readily available and easy to access
Calls are routed smartly with less hold time and modern alternatives like automatic callback
Agents receive better feedback and training based on real-time analytics and monitoring
Have a project in mind? Let’s connect
We are always ready to build world-class projects and solutions for you from the ground up.